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185
includes/admin-ui.php
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185
includes/admin-ui.php
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<?php
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// Adicionar meta boxes para tickets
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function sts_add_ticket_meta_boxes() {
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add_meta_box(
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'sts_ticket_details',
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__('Detalhes do Ticket', 'simple-ticket-system'),
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'sts_ticket_details_callback',
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'ticket',
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'side',
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'high'
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);
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add_meta_box(
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'sts_ticket_responses',
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__('Respostas', 'simple-ticket-system'),
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'sts_ticket_responses_callback',
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'ticket',
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'normal',
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'high'
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);
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}
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add_action('add_meta_boxes', 'sts_add_ticket_meta_boxes');
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// Callback para detalhes do ticket
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function sts_ticket_details_callback($post) {
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wp_nonce_field('sts_save_ticket_data', 'sts_ticket_nonce');
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$status = wp_get_object_terms($post->ID, 'ticket_status', array('fields' => 'names'));
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$current_status = !empty($status) ? $status[0] : 'Aberto';
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$type = wp_get_object_terms($post->ID, 'ticket_type', array('fields' => 'names'));
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$current_type = !empty($type) ? $type[0] : __('Nenhum', 'simple-ticket-system');
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$author_id = $post->post_author;
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$author = get_userdata($author_id);
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$attachments = get_attached_media('', $post->ID);
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$ticket_id = get_post_meta($post->ID, '_sts_ticket_id', true);
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echo '<p><strong>' . __('ID do Ticket:', 'simple-ticket-system') . '</strong> ' . esc_html($ticket_id) . '</p>';
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echo '<p><strong>' . __('Criado por:', 'simple-ticket-system') . '</strong> ' . $author->display_name . '</p>';
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echo '<p><strong>' . __('Email:', 'simple-ticket-system') . '</strong> ' . $author->user_email . '</p>';
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echo '<p><strong>' . __('Data:', 'simple-ticket-system') . '</strong> ' . get_the_date('d/m/Y H:i', $post->ID) . '</p>';
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echo '<label for="ticket_status"><strong>' . __('Status:', 'simple-ticket-system') . '</strong></label>';
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echo '<select name="ticket_status" id="ticket_status" style="width:100%">';
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$statuses = get_terms(array(
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'taxonomy' => 'ticket_status',
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'hide_empty' => false
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));
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foreach ($statuses as $status) {
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echo '<option value="' . $status->name . '" ' . selected($current_status, $status->name, false) . '>' . $status->name . '</option>';
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}
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echo '</select>';
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echo '<p style="margin-top:10px;"><strong>' . __('Tipo de Solicitação:', 'simple-ticket-system') . '</strong> ' . esc_html($current_type) . '</p>';
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if (!empty($attachments)) {
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echo '<p style="margin-top:10px;"><strong>' . __('Anexos:', 'simple-ticket-system') . '</strong></p>';
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echo '<ul>';
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foreach ($attachments as $attachment) {
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echo '<li><a href="' . wp_get_attachment_url($attachment->ID) . '" target="_blank">' . esc_html($attachment->post_title) . '</a></li>';
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}
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echo '</ul>';
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} else {
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echo '<p style="margin-top:10px;"><strong>' . __('Anexos:', 'simple-ticket-system') . '</strong> ' . __('Nenhum anexo.', 'simple-ticket-system') . '</p>';
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}
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}
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// Callback para respostas do ticket
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function sts_ticket_responses_callback($post) {
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$responses = get_comments(array(
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'post_id' => $post->ID,
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'order' => 'ASC'
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));
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echo '<div class="sts-responses">';
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if ($responses) {
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foreach ($responses as $response) {
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echo '<div class="sts-response">';
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echo '<p><strong>' . $response->comment_author . '</strong> <em>' . date('d/m/Y H:i', strtotime($response->comment_date)) . '</em></p>';
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echo '<div>' . wpautop($response->comment_content) . '</div>';
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echo '</div><hr>';
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}
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} else {
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echo '<p>' . __('Nenhuma resposta ainda.', 'simple-ticket-system') . '</p>';
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}
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echo '</div>';
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// Formulário para nova resposta
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echo '<h3>' . __('Adicionar Resposta', 'simple-ticket-system') . '</h3>';
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echo '<textarea name="sts_response_content" style="width:100%; height:100px;"></textarea>';
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echo '<p class="description">' . __('Digite sua resposta acima e atualize o ticket.', 'simple-ticket-system') . '</p>';
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}
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// Salvar dados do ticket
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function sts_save_ticket_data($post_id) {
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if (!isset($_POST['sts_ticket_nonce']) || !wp_verify_nonce($_POST['sts_ticket_nonce'], 'sts_save_ticket_data')) {
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return;
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}
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if (defined('DOING_AUTOSAVE') && DOING_AUTOSAVE) {
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return;
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}
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if (!current_user_can('edit_post', $post_id)) {
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return;
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}
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// Salvar status
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if (isset($_POST['ticket_status'])) {
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$status_name = sanitize_text_field($_POST['ticket_status']);
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$term = get_term_by('name', $status_name, 'ticket_status');
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if ($term && !is_wp_error($term)) {
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wp_set_object_terms($post_id, $term->term_id, 'ticket_status');
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} else {
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wp_set_object_terms($post_id, $status_name, 'ticket_status');
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}
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}
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// Salvar resposta se houver
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if (!empty($_POST['sts_response_content'])) {
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$user = wp_get_current_user();
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$comment_data = array(
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'comment_post_ID' => $post_id,
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'comment_author' => $user->display_name,
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'comment_author_email' => $user->user_email,
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'comment_content' => wp_kses_post($_POST['sts_response_content']),
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'comment_type' => '',
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'comment_parent' => 0,
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'user_id' => $user->ID,
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'comment_approved' => 1,
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);
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$comment_id = wp_insert_comment($comment_data);
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if ($comment_id) {
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// Enviar notificação por email
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sts_notify_ticket_response($post_id, $comment_id);
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}
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}
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}
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add_action('save_post_ticket', 'sts_save_ticket_data', 10, 1);
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// Personalizar colunas na lista de tickets
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function sts_custom_ticket_columns($columns) {
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$new_columns = array(
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'cb' => $columns['cb'],
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'ticket_id' => __('ID', 'simple-ticket-system'),
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'title' => $columns['title'],
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'author' => __('Autor', 'simple-ticket-system'),
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'ticket_type' => __('Tipo', 'simple-ticket-system'),
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'status' => __('Status', 'simple-ticket-system'),
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'date' => $columns['date']
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);
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return $new_columns;
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}
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add_filter('manage_ticket_posts_columns', 'sts_custom_ticket_columns');
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function sts_custom_ticket_column_data($column, $post_id) {
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switch ($column) {
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case 'status':
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$status = wp_get_object_terms($post_id, 'ticket_status', array('fields' => 'names'));
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if (!empty($status)) {
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$status_class = sanitize_title($status[0]);
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echo '<span class="sts-admin-status status-' . esc_attr($status_class) . '">' . esc_html($status[0]) . '</span>';
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} else {
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echo __('Nenhum status definido', 'simple-ticket-system');
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}
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break;
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case 'ticket_id':
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$ticket_id = get_post_meta($post_id, '_sts_ticket_id', true);
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echo $ticket_id ? '<strong>' . esc_html($ticket_id) . '</strong>' : '';
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break;
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}
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}
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add_action('manage_ticket_posts_custom_column', 'sts_custom_ticket_column_data', 10, 2);
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